Payment & Refund Policy

Subscription Plans Overview

Skobbler Asian Dating offers three subscription tiers designed to match your dating goals and budget. Every plan includes access to our verified profile network spanning 33+ Asian countries. The table below outlines what each plan includes:

The Gold plan represents our best value, saving you over 33% compared to the monthly Premium rate. All paid plans unlock unlimited communication - the foundation of every successful cross-cultural relationship built on Skobbler.

Accepted Payment Methods

We accept the following secure payment methods for all subscription purchases and credit top-ups:

• Credit and debit cards: Visa, Mastercard, American Express, and Discover
• Digital wallets: PayPal, Apple Pay, and Google Pay
• Prepaid cards: Visa and Mastercard-branded prepaid cards with sufficient balance

All payment transactions are processed through PCI DSS-compliant payment processors with 256-bit SSL encryption. Skobbler does not store your full card number on our servers. Your financial data is handled exclusively by our certified payment partners to ensure maximum security.

Billing Cycle & Auto-Renewal

All paid subscriptions on Skobbler Asian Dating are billed on a recurring basis. When you subscribe to a Premium or Gold plan, your selected payment method will be charged at the beginning of each billing cycle - monthly for Premium, every six months for Gold.

Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. We send a reminder email at least 7 days before each renewal, giving you time to review your subscription status or cancel if you choose.

If a renewal payment fails due to insufficient funds, an expired card, or other payment issues, we will attempt to process the charge up to three times over 7 days. If all attempts fail, your subscription will be downgraded to the Basic (free) plan, and you will retain access to your profile and message history.

Price changes are communicated at least 30 days in advance via email. Existing subscribers are honored at their original rate until the end of their current billing cycle.

How to Cancel Your Subscription

You may cancel your subscription at any time by following these steps:

1. Log in to your Skobbler account and navigate to Settings > Subscription & Billing.
2. Click "Manage Subscription" to view your current plan details and renewal date.
3. Select "Cancel Subscription" and confirm your choice when prompted.
4. Receive confirmation - you will get an email confirming your cancellation within 24 hours.

After cancellation, you retain full access to all paid features until the end of your current billing period. For example, if you cancel a monthly Premium plan on day 15, you continue to enjoy Premium features through day 30. No further charges will be applied after cancellation.

If you experience difficulty canceling through your account settings, contact our billing support team at [email protected] for immediate assistance.

Refund Eligibility & Process

Skobbler Asian Dating is committed to fair refund practices. You may be eligible for a full or partial refund under the following circumstances:

• 14-day cooling-off period: If you request a refund within 14 days of your initial subscription purchase and have not used premium features substantially (fewer than 20 messages sent, no video calls initiated), you qualify for a full refund.
• Technical issues: If a verified technical problem on our end prevented you from accessing paid features for more than 48 consecutive hours during your billing period, you are eligible for a prorated refund or billing extension.
• Duplicate charges: If your account was charged twice for the same billing cycle due to a processing error, the duplicate charge will be refunded in full within 5 business days.
• Unauthorized transactions: If you identify a charge on your statement that you did not authorize, contact us immediately. After verification, unauthorized charges are refunded in full.

How to Request a Refund

To initiate a refund request, follow these steps:

1. Email [email protected] with the subject line "Refund Request - [Your Username]."
2. Include your account email address, the date of the charge, the amount, and a brief explanation of why you are requesting a refund.
3. Our billing team will review your request within 3 business days and respond with a decision.
4. Approved refunds are processed to your original payment method within 5-10 business days, depending on your bank or payment provider.

Non-Refundable Items

The following purchases and credits are not eligible for refunds:

• Communication credits already used: Individual message credits, virtual gift tokens, or translation credits that have been redeemed or delivered cannot be reversed.
• Gift purchases delivered: Virtual gifts, flowers, or other digital items that have already been delivered to another member are considered consumed and are non-refundable.
• Promotional or trial subscriptions: Free trial periods, promotional discounts, or bonus credits received through special offers carry no cash value and are not refundable.
• Subscriptions past the 14-day window: Refund requests submitted more than 14 days after the initial purchase are evaluated on a case-by-case basis but are generally not eligible for a full refund.

Billing Disputes & Payment Support

If you notice an unexpected charge, have a question about your billing statement, or need help resolving a payment issue, our dedicated billing support team is here to help. Contact us at [email protected] with your account details and a description of the issue. We respond to all billing inquiries within 2 business days.

Before filing a dispute with your bank or credit card company, we strongly encourage you to contact us first. Many billing concerns can be resolved faster through our internal process. Filing a chargeback without contacting us may result in temporary account suspension while we investigate.

For formal disputes that cannot be resolved through our support team, please review our Compliance Policies page for information on mediation and dispute resolution procedures. You may also visit the European Commission's Online Dispute Resolution platform if applicable to your jurisdiction.

For all other questions about our platform, membership, or policies, visit our Contact Us page or review our Terms and Conditions.